Privacy policy
PRIVACY POLICY
PRINCESS GRACE MANILA-PRINCESS EROS LLC – Privacy Policy
This Privacy Policy describes how princessgrace.ph (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. PRINCESS EROS LLC is committed to protecting the privacy and security of our customers' data.
SECTION 1 - PERSONAL INFORMATION WE COLLECT
When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases.
- Device Information: Collected automatically when you access our Site using cookies, log files, or web beacons. This includes your web browser version, IP address, time zone, and how you interact with pages on the Site.
- Order Information: Collected directly from you when you check out. This includes your name, billing address, shipping address, email address, and mandatory mobile phone number.
- Payment Information: Payment data (such as credit card numbers or e-wallet account details) is processed directly by our secure third-party gateway, PayMongo. We do not store or capture raw credit card numbers or digital wallet credentials on our own servers.
SECTION 2 - HOW WE USE YOUR PERSONAL INFORMATION
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing secure payments, arranging for the local fulfillment and shipping of your orders, and keeping you updated on new products, services, and promotional offers.
SECTION 3 - SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with trusted third-party service providers to help us run our e-commerce operations smoothly, as described below:
- Shopify: We use Shopify to power our online storefront. You can read more about how Shopify uses your Personal Information here: shopify.com.
- PayMongo: All customer transactions are routed through PayMongo to authorize payments via GCash, Maya, QR Ph, or cards securely.
- BilisBenta: Because we store and fulfill inventory within the Philippines, your shipping name, delivery address, and mandatory courier phone number are shared with our local logistics partner, BilisBenta, to handle physical product packaging and delivery routing.
- Local System Operators: Trusted administrative personnel (such as our Virtual Assistants) have access to order histories solely to provide customer service, verify address formatting, and manage fulfillment logistics.
SECTION 4 - BEHAVIORAL ADVERTISING & MARKETING
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This includes newsletters via email (if you opted into our welcome popup) or order status tracking messages via SMS text alerts. You can opt out of marketing communications at any time by clicking the "Unsubscribe" link at the bottom of our emails or replying "STOP" to our text messages.
SECTION 5 - DATA RETENTION
When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information.
SECTION 6 - SECURITY OF YOUR DATA
We implement commercially reasonable physical, technical, and administrative security measures to protect your personal data against unauthorized access, loss, or alteration. All checkout communication on our Dawn theme is encrypted using Secure Sockets Layer (SSL) technology.
SECTION 7 - MINORS
The Site is not intended for individuals under the age of majority in their country of residence. We do not intentionally collect Personal Information from children.
SECTION 8 - CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time in order to reflect changes to our operational, legal, or regulatory practices.
SECTION 9 - CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:
PRINCESS EROS LLC
Email: admin@princessgrace.ph